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Companies in this industry face many challenges such as:

  • Availability of quality people having vast experience in the retail and supply chain industries.
  • Increasing Customer Service demands leading to significant training requirement for customer orientation.
  • Increasing attrition of people as the demand for people increases around other competitive industries.

The retail sector in India is witnessing a huge revamping exercise as traditional markets make way for new formats such as departmental stores, hypermarkets, supermarkets and specialty stores. In India, western-style malls have begun appearing in bigger cities introducing the consumers to a new shopping experience. This requires involvement of the right people to meet the aggressive business goals.

According to a report, the annual growth of department stores in the South Asian countries has been estimated at 24 per cent, which is faster than overall retail; and supermarkets have taken an increased share of general food and grocery trade over the last two decades. For example, in the next couple of years, India will see at least two Indian retail businesses attaining the magic figure of US$ 218 million in sales. Several others are expected to attain a critical mass as growth in the industry picks up momentum.

Even as competitive pressures increase, the HR orientation toward business is opening up a range of opportunities to increase profitability.

Our Retail and Consumer Goods team brings unique expertise in achieving competitive advantage by making the best possible use of our databases and methodology to provide the HR solutions that increase business effectiveness.

We were the first in the business of providing Business Driven HR solutions to this industry through a structured methodology. Our success is entrenched in the enduring relationships we have built over the years.

Our unique methodologies, devised by our experienced team, aim to provide quick, stable and sustainable HR solutions, which are aimed at the industry issues of high attrition rates, low employee satisfaction and low productivity rates.

Many companies getting into the retail business will need to make the key decisions of managing operational efficiencies while enabling a continued focus on the customer. This is possible through the right set of people who have high employee satisfaction and commitment to deliver.

Our HR solutions are based on our expertise of the HR industry and unique retail business process understanding. We assist you in your HR planning, Recruiting, Retaining, Developing and Supporting solutions that help you focused on your business goals.

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